privacy policy
updated: 16 September 2026
Turkuaz Restaurant & Bar (“Turkuaz Winchester”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
This policy explains how we collect and use your information when you visit our website, make a reservation, order online, purchase a gift card, submit an enquiry or otherwise contact us.
who we are
Turkuaz Restaurant & Bar
18 Jewry Street
Winchester
SO23 8RZ
Email: info@turkuazwinchester.co.uk
Telephone: 01962 620 819
For data-protection purposes, Turkuaz Winchester is the data controller responsible for your personal information.
information we collect
Depending on how you interact with us, we may collect:
Your name, email address, telephone number
Reservation details, including dates, times, party size and special requests.
Event and private-dining enquiry information.
Dietary requirements, allergies or accessibility needs that you choose to provide.
Gift-card, order and transaction information.
Messages, documents or files submitted through our website forms.
Marketing preferences.
Technical information including your IP address, browser, device, website activity and cookie information.
Payment-card information is processed securely by our payment, reservation, ordering or gift-card providers and is not stored directly by Turkuaz.
Please do not provide unnecessary sensitive information or upload confidential documents through our enquiry forms.
how we collect your information
We collect information:
Directly from you when you contact us, complete a form, make a booking, order food, purchase a gift card or subscribe to marketing.
Automatically through cookies and similar website technologies.
From service providers used to manage reservations, online orders, payments, gift cards and customer communications.
how we use your information
We may use your information to:
Manage restaurant, darts, event and private-dining reservations.
Process orders, payments and gift-card purchases.
Respond to enquiries, requests and complaints.
Record dietary, allergy or accessibility requirements.
Prevent fraud and keep our customers, staff and systems secure.
Operate, analyse and improve our website and services.
Meet our legal, accounting and regulatory obligations.
Send news and offers where you have agreed to receive marketing.
Our lawful bases for processing include performing a contract with you, complying with legal obligations, pursuing our legitimate business interests and obtaining your consent where required.
You may withdraw your marketing consent at any time by using the unsubscribe link in an email or contacting us.
sharing your information
We may share relevant information with trusted organisations that help us provide our services, including:
Reservation providers such as OpenTable.
Online-ordering, payment and gift-card providers.
Website hosting, email, IT, analytics and marketing providers.
Professional advisers, insurers and regulators.
Law-enforcement or government authorities where legally required.
These organisations may have their own privacy notices. We require service providers acting on our behalf to protect personal information and use it only for the agreed purpose.
Some providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate legal safeguards are in place.
We do not sell your personal information.
cookies
Our website may use essential cookies and, with your permission, analytics, advertising and social-media cookies.
Essential cookies help the website function. Optional cookies help us understand website use and improve our marketing. You can accept, reject or manage optional cookies through our cookie banner or browser settings.
how long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Reservation and enquiry information is kept for an appropriate operational period. Financial and transaction records may be retained for up to six years where required for tax, accounting or legal purposes. Marketing information is retained until you unsubscribe or we determine that it is no longer required.
Files uploaded through our forms will be deleted when they are no longer needed for the relevant enquiry or legal purpose.
security
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
your rights
Depending on the circumstances, you may have the right to:
Request a copy of your personal information.
Correct inaccurate or incomplete information.
Ask us to delete or restrict the use of your information.
Object to certain processing, including direct marketing.
Request the transfer of information you provided to us.
Withdraw consent at any time.
To exercise these rights, contact info@turkuazwinchester.co.uk We may need to confirm your identity before responding. We normally respond within one month.
You may also complain to the Information Commissioner’s Office at https://ico.org.uk although we would appreciate the opportunity to address your concerns first.
third-party websites
Our website contains links to external booking, ordering, payment, gift-card and social-media services. We are not responsible for the privacy practices of those websites, and we recommend reading their privacy policies.
changes to this policy
We may update this policy occasionally. The current version and its latest revision date will always be published on this page.